Certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles are equipped with a jackknife key that may not hold the key blade in the extended “open” position. Over time the internal pivot of the jackknife key may weaken, and the key could unlock and rotate downwards. If the vehicle is driven with the key in the collapsed position, contact with the key fob by the driver could inadvertently turn the vehicle off while driving, increasing the risk of a crash. Additionally, if the vehicle shuts off while driving, the airbags may not deploy in a crash where airbag deployment is warranted.
Yes.
Certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles are equipped with a jackknife key that may not hold the key blade in the extended “open” position. Over time the internal pivot of the jackknife key may weaken and the key could unlock and rotate downwards.
If the vehicle is driven with the key in the collapsed position, contact with the key fob by the driver could inadvertently turn the vehicle off while driving, increasing the risk of a crash.
The dealer will insert a Spacer into the key blade storage slot of the fob so the key blade is in the extended “open” position and cannot be folded down. Owners should bring all keys and fobs for the affected vehicle with them to the dealership when having the remedy performed, as the remedy will result in deactivation of any keys and fobs that are not registered at the time of repair.
The remedy, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Owners with a key that will not remain in the extended ‘open’ position should contact their Nissan dealer as soon as possible to have the final remedy performed. Owners should avoid attaching accessories to the key fob and use the key in the non-folding orientation. All owners are urged to complete the final remedy at their earliest opportunity.
The campaign will cover the towing costs for affected vehicles.
No. The remedy will be performed for the customer free of charge for parts and labor.
Please submit your reimbursement form via email or fax by downloading and completing the following form.
Address:
Nissan Consumer Affairs
PO Box 685003
Franklin, TN 37068-5003
Phone:
1-800-867-7669
Hours of operation:
7am – 8pm (CT) Monday – Friday
7am – 5pm (CT) Saturday